Shipping Policy

SERVICES

Contact info

Our office Lahore Pakistan
Phone 0318-2355125
Email contact@xfinityfurniture.com

At Xfinity Furniture, we strive to ensure a seamless and timely delivery experience for our customers. Please review our shipping policy to understand how we handle orders and deliveries.

1. Shipping Coverage

1.1. We deliver to locations across Pakistan and are expanding our coverage to serve more areas.
1.2. For delivery outside our standard locations, please contact our support team to discuss options.

2. Shipping Times

2.1. Orders are typically processed within 1-3 business days of receiving payment.
2.2. Standard delivery times vary by location and typically range from 5-10 business days.
2.3. Custom or made-to-order furniture may require additional processing time, which will be communicated at checkout.

3. Shipping Costs

3.1. Shipping fees are calculated at checkout based on the delivery location, order size, and weight.
3.2. Free shipping is available on orders for now

4. Delivery Process

4.1. Our delivery team will contact you prior to delivery to confirm your availability.
4.2. Please ensure someone is available to receive and inspect the item upon delivery.
4.3. For large or bulky items, delivery includes placement in your designated room of choice.

5. Damaged or Missing Items

5.1. Inspect your order upon delivery and report any damages or missing items within 48 hours.
5.2. If the packaging appears damaged, please document it with photos and notify our support team immediately.
5.3. We will replace damaged items or provide a refund as per our Refund Policy.

6. Delays

6.1. While we strive to deliver within the estimated timeframe, delays may occur due to unforeseen circumstances or courier service issues.
6.2. Xfinity Furniture is not liable for delays caused by third-party carriers or force majeure events (e.g., natural disasters).